Privacy Policy - OffsideSeats

Read the OffsideSeats Privacy Policy to learn how we collect, use, and protect your personal information when you buy or sell soccer tickets on our platform.

OffsideSeats Privacy Policy

At OffsideSeats, we are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, store, and protect your personal information when you use our platform. By accessing OffsideSeats, you agree to the practices described in this policy.

1. Information We Collect

We collect the following types of information when you use OffsideSeats:

Personal Information: This includes your name, email address, phone number, billing information, and shipping address, provided when you create an account, purchase or sell tickets, or contact our support team.
Payment Information: We collect payment details, such as credit/debit card information or other payment methods, which are securely processed through third-party payment providers.
Usage Data: We gather information on how you use our website, including your IP address, browser type, device information, and browsing history. This helps us improve your experience and ensure platform security.

2. How We Use Your Information

We use the information collected for the following purposes:

Account Creation and Management: To create and manage your OffsideSeats account, process transactions, and communicate with you about your account and orders.
Processing Transactions: To facilitate the purchase and sale of tickets, including verifying sellers and confirming ticket delivery.
Customer Support: To provide you with assistance when you contact our support team or have questions about your orders or listings.
Improving Our Services: To analyze how users interact with our platform, enhance the user experience, and improve website functionality and security.
Marketing and Communication: With your consent, we may send promotional emails or updates about upcoming events, offers, and features related to OffsideSeats. You can opt out of these communications at any time.

3. Sharing Your Information

We value your privacy and will not sell your personal information to third parties. However, we may share your data with:

Service Providers: Third-party companies that help us provide services, such as payment processors, ticket delivery services, and website hosting providers. These providers are bound by confidentiality agreements and only use your information as instructed by us.
Legal Obligations: We may disclose your personal information if required by law, such as to comply with legal processes, protect our rights, or respond to law enforcement requests.
Business Transfers: In the event of a merger, acquisition, or sale of all or part of our assets, your information may be transferred to the new owner, subject to the same privacy protections.

4. Data Security

We take the security of your personal information seriously. OffsideSeats employs industry-standard measures, such as encryption, secure servers, and firewalls, to protect your data from unauthorized access, alteration, or disclosure.

However, please note that no online system can be completely secure. We encourage you to take steps to protect your account, such as using strong passwords and not sharing your login details with others.

5. Cookies and Tracking Technologies

OffsideSeats uses cookies and similar technologies to enhance your browsing experience, analyze usage patterns, and provide personalized content. Cookies are small data files stored on your device that help us recognize your preferences and improve website functionality.

You can manage or disable cookies through your browser settings, but please note that some features of OffsideSeats may not function properly without them.

6. Your Data Rights

You have the right to:

Access Your Information: Request a copy of the personal information we hold about you.
Correct Your Information: Update or correct inaccurate or incomplete information in your account.
Delete Your Information: Request the deletion of your account and personal data, subject to legal and operational requirements.
Withdraw Consent: Opt-out of marketing communications or other data uses where consent is required.

To exercise these rights, please contact our Support Team at privacy@offsideseats.com.

7. Retention of Data

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, such as providing services, complying with legal obligations, or resolving disputes. Once your data is no longer needed, we securely delete or anonymize it.

8. Children’s Privacy

OffsideSeats is not intended for use by children under the age of 13. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected such information, we will take immediate steps to delete it.

9. International Data Transfers

If you are located outside the region where OffsideSeats operates, please be aware that your personal information may be transferred and stored in countries with different data protection laws. By using OffsideSeats, you consent to such transfers, and we ensure your data is protected as outlined in this policy.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any significant changes will be communicated by posting the revised policy on our website or by contacting you via email. Continued use of OffsideSeats after changes take effect constitutes your acceptance of the updated policy.